& ANSWERS ABOUT INTERNATIONAL ROAMING
Q. How do I call back to the US when
Roaming outside the country?
A: Normally, you
enter the same sequence of numbers the locals use to make international
calls. In some cases you add a "01" or a "001" before the US Area Code
and number. There is a short cut for most GSM phone users
(AT&T, T-Mobile, etc), by entering a "+" before the country
code of the number (the country code for Us and Canada is "1").
The foreign system figures out the roaming codes automatically, but you
still must make sure you enter the country code (1) for US numbers.
Unless you have these
codes programmed into your phone book, none of your entries, including
the voice mail button, will work.
Q. Will I be charged long distance in
addition to the per-minute roaming rate?
calls you make or receive while roaming internationally are charged at
the per-minute voice roaming rate, with no additional long distance
Q. How am I charged for Voice Mail calls
while roaming internationally?
A: Voice mail
calls are charged the same as any call to the US.
Q. Can I make and receive calls while on
a cruise ship?
A: Yes, most
cruise lines offer roaming service for their passengers, but since the
connection is satellite-based, it is not cheap. While the ship is
supposed to turn off their satellite roaming facilities within
miles of an foreign country, be careful that your
call is being delivered by the right roaming carrier while in port,
and not the ship's.
Q. Can I access data services while
Messaging is typically available in all countries. Picture, video
messaging, GPRS data and mobile broadband have become universally
available in most deleveloped
countries. Data access depends on your phone model. Most
phones can access 2G Data but if your phone
includes frequencies available in foreign countries you can
data at maximum speeds, as high as 4G-LTE.
Q. Do I have the same data usage
limits when I travel outside the US?
A: Most likely, yes.
However, if you have an unlimited data plan, limits may be different
do I minimize my charges when I use Cellular Data outside the U.S.?
A: Smart phones
have many robust applications, so it's natural for users to transfer
more data on their smart phones than they would using other handsets or
PDA devices. If you're not sure foreign data roaming is included in
your plan, we offer the following tips to keep your bill
Data Roaming “OFF”
"Wi-Fi" instead of "Cellular Data"
"Fetch New Data" “OFF”
an international data package
the usage tracker to zero.
do I contact Customer Service from abroad?
A: First, try
calling "611". In many cases the roaming carrier forwards your call to
your home system without charge. Failing that, your home carrier also
has a regular (non-800) number that does not incur any per-minute
Look for these online or before you leave. For example, the number for
Wireless customer service is +1 908 559 4899.
Q: What is
GSM and What Does it Mean to My Phone?
System for Mobile communications, originally Groupe Spaécial Mobile),
is a standard developed by the European Telecommunications Standards
Institute to describe the technical protocol for digital cellular
networks used by mobile phones. It is the global standard for mobile
communications on 90% of the world's wireless networks, and is
available in over 200 countries and territories. AT&T, T-Mobile and
some smaller systems in the US use GSM. In almost all cases, your phone
must be GSM-compatible to access foreign networks.
The other technology used in the US is CDMA (Code Division Multiple
Access) which is used by Verizon, Sprint and several other carriers.
CDMA is available in only about 40 countries. Many new
Verizon and Sprint phones work on certain GSM systems outside
Q: What is
(Subscriber Identity Module) is a small, removable programming chip
that instructs a GSM phone what network to use and your subscriber
information such as your phone number and phone book. For travelers,
your wireless phone can be modified to access foreign wireless networks
by changing the SIM.